Terms and Conditions Effective date: [04/15/2026]
These Terms and Conditions ("Terms") govern your use of services provided by Bare Bones Cleaning Co LLC ("Company," "we," "us," or "our"). By requesting, booking, or receiving services from us, you agree to these Terms. Replace bracketed placeholders with your business details.
1. Services
- We provide residential and commercial cleaning services as described in quotes, estimates, invoices, and online listings.
- Service scope, frequency, and special requests are set out in the work order or booking confirmation. Additional tasks requested on-site may incur extra charges.
2. Booking and Confirmation
- Bookings are confirmed after we receive a signed estimate/contract (if applicable) or a booking confirmation via phone, email, or our website.
- Appointments are scheduled for a specific time window. We will notify you of expected arrival times when possible.
3. Pricing and Payment
- Prices are quoted based on information provided. Additional charges may apply for excessive dirt, pet waste, heavy lifting, hoarding conditions, abnormal time requirements, or extra services.
- Payment is due as specified in the invoice or estimate (e.g., before, upon, or after service). Accepted payment methods: [list methods, e.g., credit card, ACH, cash, check].
- Late payments may incur a fee of [X]% per month or the maximum allowed by law.
- We reserve the right to require a deposit for first-time customers, large jobs, or recurring services.
4. Cancellations and Rescheduling
- Customers must cancel or reschedule at least [X] hours/days before the scheduled appointment to avoid a cancellation fee.
- Late cancellations or no-shows may incur a fee of [amount or percentage].
- We may cancel or reschedule due to weather, safety concerns, illness, or unforeseen circumstances; we will notify you as soon as practicable and offer a reschedule or refund.
5. Access, Keys, and Alarm Codes
- You must provide safe access to the property. If you provide keys, codes, or remote access, you authorize us to enter and agree we may make copies as necessary.
- We will take commercially reasonable measures to secure keys and access information. We are not liable for loss or damage resulting from unauthorized access if access was provided by you.
- If a locksmith is required for access due to your failure to provide keys, you are responsible for associated costs.
6. Customer Responsibilities
- You must notify us of fragile, valuable, hazardous, or specialized items and secure or remove them prior to service.
- Inform us of pets, allergies, and any conditions that could affect safety or service quality.
- Provide running water, electricity, and reasonable working conditions. If utilities are unavailable, we may need to reschedule.
7. Supplies and Equipment
- We provide standard cleaning supplies and equipment unless otherwise agreed. If you supply chemicals or equipment, you are responsible for compatibility and safe use.
- We may refuse to use products that jeopardize staff safety or cause damage.
8. Damages and Claims
- We take care to avoid damage. If you believe damage occurred as a direct result of our service, you must notify us within 48 hours and provide photos and a description. We will investigate and may offer repair, reimbursement, or credit at our discretion.
- We are not responsible for pre-existing damage, normal wear and tear, items left out, or damage caused by fragile items not disclosed or secured prior to service.
- Our total liability for direct damages is limited to the total amount paid by you for the specific service.
9. Loss or Theft
- We are not responsible for loss or theft of items unless resulting from our proven negligence. Report suspected loss or theft within 48 hours.
10. Confidentiality and Privacy
- We will respect your privacy and handle personal information in accordance with our Privacy Policy.
- We may take photos for documentation or marketing only with your consent.
11. Subcontractors and Employees
- We may assign employees, subcontractors, or independent contractors to perform services. We remain responsible for the work performed by our representatives.
12. Background Checks and Trust
- We perform [describe background checks if any, e.g., criminal background checks and reference checks] on employees/contractors when feasible. Background checks do not guarantee behavior and are not a substitute for homeowner discretion.
13. Complaints and Service Guarantees
- If you are not satisfied, contact us within [X] hours/days so we can address issues. We may offer re-clean, credit, or partial refund where appropriate.
- Re-clean requests must be reasonable and pertain to areas included in the original scope of work.
14. Termination
- Either party may terminate recurring services with 30 days’ written notice. We may terminate services immediately if unsafe conditions exist or for non-payment or breach of these Terms.
15. Intellectual Property
- Our website content, logos, and materials are our property. You may not reproduce or use them without permission.
16. Changes to Terms
- We may update these Terms from time to time. We will post the revised Terms on our website with an updated effective date. Continued use of services constitutes acceptance of the updated Terms.
17. Governing Law and Dispute Resolution
- These Terms are governed by the laws of the State of [State]. Disputes will be resolved in the state or federal courts located in [County], [State], unless otherwise agreed in writing.
- Parties agree to attempt informal resolution before litigation. Consideration of mediation or small claims is encouraged for disputes under applicable limits.
18. Severability
- If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
19. Entire Agreement
- These Terms, together with any signed estimate, contract, or invoice, constitute the entire agreement between you and Bare Bones Cleaning Co LLC regarding services.
20. Contact Information Bare Bones Cleaning Co LLC Email: barebonescleaningcompany@gmail.com] Phone: 970-279-1105